Frequently Asked Questions

All Ventoso products come with a 2-year statutory warranty. Hair dryers alone offer an additional 3-year warranty for personal use, provided they are registered within 30 days of the purchase date. The warranty period for professional use is 2 years; straighteners and curling irons are not covered by the additional 3-year warranty.

Additionally, you can benefit from our Free Maintenance Service an unlimited number of times.

Our free maintenance service for hair dryers, curling irons, and hair straighteners continues even after the warranty period expires. Major part replacements outside the scope of the warranty are only carried out with your prior approval.

We work with Sürat Kargo.

We offer Free Shipping for purchases of 1000 TL and above.

Which country is Ventoso a brand of?

Ventoso hair dryers are an Italian and Turkish joint venture and are manufactured in Turkey, while their curling irons and straighteners are designed in Korea and manufactured in China.

All orders placed before 16:00 are shipped on the same business day. Orders placed after 16:00 are shipped immediately on the next business day. After the products are handed over to the courier, they are expected to be delivered within 1-3 business days.

Unfortunately, no.

For the orders you wish to cancel, you can call our Happy Customer Line at 0541 289 88 90 or send your request as a message through the contact section.

To return your products, you can follow the conditions on our product returns page.

Before handing the product over to the courier, make sure it is well packaged. Placing the products in a suitable box with protective materials such as bubble wrap and foam is the safest way to ship them.

If you wish to return a product, you can send it to us free of charge using the shipping code we provide.

For devices still under warranty, Ventoso covers the round-trip shipping fees for service and maintenance.

Once the warranty period expires, the maintenance service continues free of charge; however, the round-trip shipping fees are charged to the customer at our discounted contracted rate. You can send multiple devices in a single shipment. We kindly ask you to obtain a shipping code and pricing information from our Happy Customer Line before shipping.

Depending on the processes and procedures of the banks, it may take an average of 3 days for the refund to reflect on credit cards and bank cards. The refunded product amount will be credited to your account as a positive balance. If you paid for the order at the time of purchase, the shipping fee will also be refunded along with the product amount. For detailed information, you can contact your bank.

Of course, you can purchase a different product instead of a refund.

You can either read the relevant articles on our blog pages or call our Happy Customer Line at 0541 289 88 90 during business hours for support.

Our team will be happy to help you choose the product that best suits your hair type and needs.

The quality and durability of our products, as well as the service standards we offer, are the most important reasons why many of our hairdressing friends have been choosing our products for many years.

It is a legal requirement for e-commerce websites to have a secure infrastructure.

Our website is protected by security software on one hand, while payments are processed through a secure payment infrastructure authorized by the BRSA (Banking Regulation and Supervision Agency) on the other. We do not have access to your credit card information in any way.

You can also purchase our products from many secure e-commerce websites, primarily Sachane.com, Hepsiburada.com, Trendyol.com, Amazon.com, Kozmoya.com, Boyner.com, and others.