Frequently Asked Questions

Remember: The legal warranty period for all similar products in our country is 2 years, but Ventoso has an additional 3-year warranty for individual use.

Additionally, you can benefit from our Free Maintenance Service without any restrictions.

We work with Sürat Cargo company.

We offer Free Shipping Service for purchases of certain quantities.

Which country's brand is Ventoso?

Ventoso blow dryers are an Italian and Turkish initiative and production, and their curlers and straighteners are designed in Korea and produced in China.

All orders placed before 4:00 PM will be shipped the same business day. Orders placed after 4:00 PM will be shipped immediately the following business day. After the products are shipped, you should receive them within 1-3 business days.

Unfortunately.

For orders you wish to cancel, you can call our Happy Customer Line at 0212 272 02 70 or send your request as a message via the contact section.

To return your products, you can return them by fulfilling the conditions on our product return page.

Before shipping, be sure to package your product properly. The safest way to ship your items is to place them in a suitable box with protective materials like bubble wrap or foam.

If you would like to return a product, you can send it back to us free of charge using the shipping code we will provide you.

If you need service, you can send it to us free of charge using our shipping code that we will inform you of.

Shipping costs for services under warranty will still be free.

Depending on banks' processes and practices, it can take up to three days on average for refunds to be reflected on credit and debit cards. The cost of the returned product will be reflected as a positive balance in your account. If you paid for the item with your order, the shipping fee will also be credited along with the refund. Please contact your bank for more information.

It is of course possible to purchase a different product instead of a refund.

You can either read the relevant articles on our blog pages or get support by calling our Happy Customer Line at 0212 275 22 15.

Our friends will be happy to help you find the right product for your hair type and needs.

Both the quality and durability of our products and the service standards we offer are the most important reasons why many of our hairdresser friends have been choosing our products for many years.

It is a legal obligation for e-commerce sites to have a secure infrastructure.

While our website is protected by security software, payments are received through the iyzico secure payment infrastructure authorized by the Banking Regulation and Supervision Agency (BRSA), and we cannot access your credit card information in any way.

You can find more information about iyzico payment systems at the iyzico link .

You can find our products in Boyner Stores, especially in exclusive hair salons, and you can also purchase them from many secure e-commerce sites.