* CHOICE OF THE BEST HAIRDRESSERS *

Warranty, Return, Maintenance and Recycling Processes

Unparalleled Customer Satisfaction with Ventoso...

WITHOUT LIMITING THE LEGAL WARRANTY PERIOD OF 2 YEARS, we offer quick solutions to any problems you may encounter through our Happy Customer Line and inform you in detail.

With our distinctive Free Maintenance Service, we inspect, clean and return your Ventoso brand blow dryers to our Central Service Station, regardless of when the product was purchased and without requesting any documentation.

For maintenance and product malfunction requests, please follow the steps below to send us your product. Our Happy Customer Line will get back to you as soon as possible.

HOW CAN YOU SEND YOUR PRODUCT FOR MAINTENANCE, TECHNICAL SERVICE OR RECYCLING?

PACKAGE YOUR PRODUCT

Write your contact information and the machine's malfunction, if any, on a piece of paper and place it inside the package.

DELIVER TO CARGO

Deliver your package to your nearest Sürat Cargo branch free of charge using our agreement code 1438998225.

CONTROL AND MAINTENANCE PROCESS

We'll first inform you about the product being serviced and cleaned. If any additional work is required after the inspection, which is not covered by the warranty, we'll proceed with your approval.

RECEIVE THE PRODUCT

Let us send the product back to you after the technical service process is completed.

*For transactions not covered by the warranty, the shipping fee is charged after the transaction.

If you have any questions, you can contact us via our Happy Customer Line.

LET'S RECYCLE FOR A GREEN PLANET

Follow the packaging and shipping steps above. Indicate that the package is for recycling. That's it!

0212 275 22 15

SITE TERMS OF USE Please read the 'site terms of use' carefully before using our site. Our customers who use and shop on this shopping site are assumed to have accepted the following terms: The web pages on our site and all related pages are owned and operated by Enter Digital Media Communication Advertising and Marketing Ltd. Co., located at ventoso.com. By using all services offered on the site, you (the "User") agree to be subject to the following terms and conditions. By using and continuing to use the services on the site, you agree that you are over 18 years of age and have the right, authority, and legal capacity to enter into contracts under applicable laws. You have read, understood, and are bound by the terms of this agreement. This agreement imposes rights and obligations on the parties regarding the site that is the subject of this agreement, and when the parties accept this agreement, they declare that they will fulfill the aforementioned rights and obligations completely, accurately, on time, and within the conditions requested in this agreement. 1. RESPONSIBILITIES a.The company always reserves the right to make changes to prices and the products and services offered. b. The company accepts and undertakes that the member will benefit from the services covered by the contract, except for technical malfunctions. c. The user agrees in advance that he/she will not reverse engineer the use of the site or take any other action to find or obtain the source code, otherwise he/she will be liable for any damages that may arise to third parties and that legal and criminal proceedings will be taken against him/her. d. The User agrees that, in their activities on the Site, in any section of the Site, or in their communications, they will not create or share content that violates public morality and decency, violates the rights of third parties, is misleading, offensive, obscene, pornographic, violates personal rights, violates copyrights, or encourages illegal activities. Otherwise, they are entirely responsible for any damages that may occur, and in such cases, the Site authorities may suspend or terminate such accounts and reserve the right to initiate legal proceedings. Therefore, they reserve the right to share information regarding activities or user accounts if they receive requests from judicial authorities. e. Members of the site are responsible for their relationships with each other or third parties. 2. Intellectual Property Rights 2.1. All registered or unregistered intellectual property rights, such as titles, business names, trademarks, patents, logos, designs, information, and methods, contained on this Site belong to the site operator and owner, or the designated relevant party, and are protected by national and international law. Visiting this Site or using the services on this Site does not grant any rights with respect to such intellectual property rights. 2.2. The information contained on the Site may not be reproduced, published, copied, presented and/or transferred in any way. The Site, in whole or in part, may not be used on another website without permission. 3. Confidential Information 3.1. The Company will not disclose personal information provided by users through the Site to third parties. This personal information includes any other information intended to identify the User, such as the person's name, surname, address, telephone number, mobile phone number, and email address, and will be referred to as "Confidential Information." 3.2. The User acknowledges and agrees that the company that owns the Site may share their contact information, portfolio status, and demographic information with its affiliates or affiliated group companies, but only for use within the scope of marketing activities such as promotions, advertisements, campaigns, announcements, etc. This personal information may be used within the company to determine customer profiles, offer promotions and campaigns tailored to customer profiles, and conduct statistical studies. 3.3. Confidential Information may only be disclosed to official authorities if such information is requested by official authorities in due form and in cases where disclosure to official authorities is mandatory in accordance with the provisions of the mandatory legislation in force. 4. No Warranty: THIS AGREEMENT CLAUSE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE SERVICES PROVIDED BY THE COMPANY ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND THE COMPANY DOES NOT MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE SERVICES OR THE APPLICATION (INCLUDING ALL INFORMATION CONTAINED THEREIN), INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. 5. Registration and Security Users must provide accurate, complete, and up-to-date registration information. Failure to do so will constitute a breach of this Agreement and may result in the closure of the User's account without prior notice. Users are responsible for maintaining password and account security on the Site and third-party sites. Otherwise, the Company cannot be held responsible for any data loss, security breaches, or damage to hardware or devices that may occur. 6. Force Majeure If the parties cannot fulfill their obligations arising from this Agreement due to reasons beyond the control of the parties, such as natural disasters, fires, explosions, civil wars, wars, riots, civil commotions, declarations of mobilization, strikes, lockouts, epidemics, infrastructure and internet failures, or power outages (collectively referred to below as "Force Majeure"), the parties are not responsible. During this period, the rights and obligations of the parties arising from this Agreement are suspended. 7. Integrity and Enforceability of the Agreement If one of the terms of this contract becomes partially or completely invalid, the remainder of the contract remains valid. 8. Changes to the Agreement The Company may change the services offered on the site and the terms of this agreement, in whole or in part, at any time. Changes will be effective as of the date they are published on the site. It is the User's responsibility to monitor these changes. By continuing to use the services, the User is deemed to have accepted these changes. 9. Notification All notices sent to the parties related to this Agreement will be sent via the Company's known email address and the email address specified by the user on the membership form. The user agrees that the address specified during registration is the valid notification address and that they will notify the other party in writing within five days of any change. Otherwise, notices sent to this address will be deemed valid. 10. Evidence Agreement In any disputes that may arise between the Parties regarding transactions related to this agreement, the Parties' books, records and documents, as well as computer records and fax records, will be accepted as evidence in accordance with the Code of Civil Procedure No. 6100, and the user agrees not to object to these records. 11. Dispute Resolution Istanbul (Central) Courthouse Courts and Enforcement Offices are authorized to resolve any disputes arising from the implementation or interpretation of this Agreement.

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