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PERSONAL DATA PROTECTION POLICY

 

Information Regarding the Personal Data Protection Law

Enter Dijital Medya İletişim Reklam ve Pazarlama Ltd. Şti and its website ventoso.com take the highest level of security measures possible within the framework of relevant legislation to ensure that your personal data is collected, stored, and shared in accordance with the law and to protect your privacy.

Our goal is;

In accordance with Article 10 of the "Personal Data Protection Law" No. 6698 and in line with your satisfaction, to inform you in the most transparent manner regarding the methods of collection of your personal data, the purposes of processing, the parties with whom it is shared, the legal reasons, and your rights.  


1. Data Controller

Within the scope of the Personal Data Protection Law No. 6698 ("KVKK"), your personal data may be processed by Enter Dijital Medya İletişim Reklam ve Pazarlama Ltd. Şti. ("Ventoso" or "Company") in the capacity of data controller, for the scope and purposes specified below.

Ventoso takes the necessary technical and administrative measures to ensure the processing, storage, and protection of personal data in accordance with the law.

2. Personal Data Processed

Depending on the nature of your relationship with Ventoso, the following personal data may be processed:

  • Identity information: name, surname
  • Contact information: phone number, e-mail address, delivery and billing address
  • Customer transaction information: order, purchase, payment, invoice, return, exchange, and request information
  • Product information: purchased product, product model, serial number, date of purchase, and the point of sale where it was purchased
  • Warranty and service information: product registration information, warranty start and end dates, service applications, malfunction, maintenance, and repair records
  • Transaction security information: IP address, website access, and transaction logs
  • Request and complaint information: requests submitted to customer services, technical service, and after-sales services
  • Legal transaction, finance, and accounting information when required by legislation.

3. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

Sales and Order Transactions

  • Providing Ventoso products and services,
  • Executing order, payment, billing, delivery, return, and exchange transactions,
  • Establishing and fulfilling sales contracts,
  • Managing customer account and membership transactions.

Warranty, Extended Warranty, and Technical Service Transactions

  • Fulfilling legal warranty obligations,
  • Managing additional warranty programs offered by Ventoso,
  • Verifying product and serial number,
  • Creating product records,
  • Verifying the purchase and warranty start date of the product,
  • Creating and managing the 3-year Ventoso Extended Warranty right offered in addition to the 2-year legal warranty period,
  • Executing technical service, maintenance, repair, and spare parts transactions,
  • Evaluating and concluding warranty and service requests,
  • Communicating with the customer regarding the warranty and technical service process.

Personal data provided to register for the Ventoso Extended Warranty Program can only be used for the purpose of creating the extended warranty right and carrying out related after-sales services. Benefiting from the extended warranty right is not conditional upon granting consent for advertising or marketing communications.

Customer Relations

  • Evaluating requests, suggestions, and complaints,
  • Measuring customer satisfaction,
  • Providing mandatory or operational notifications regarding products and services,
  • Carrying out after-sales services.

Legal and Administrative Obligations

  • Fulfilling obligations arising from consumer protection, tax, accounting, and commercial legislation,
  • Responding to requests from authorized public institutions and organizations,
  • Resolving disputes and exercising or protecting legal rights,
  • Ensuring the security and auditing of company operations.

4. Legal Reasons for Processing Personal Data

Your personal data is processed based on the legal grounds regulated in Article 5 of the KVKK;

  • being expressly provided for in the laws,
  • being directly related to the establishment or performance of a contract,
  • being mandatory for the data controller to fulfill its legal obligation,
  • being mandatory for the establishment, exercise, or protection of a right,
  • being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.

legal reasons.

In cases where none of the other data processing conditions specified in the law exist and explicit consent is required, personal data is only processed based on the explicit consent provided by the individual of their own free will.

5. Marketing Activities

Sending SMS, e-mail, or similar commercial electronic messages for advertising or marketing purposes regarding Ventoso products, campaigns, opportunities, events, and innovations is subject to separate consent to be obtained where necessary.

Not granting consent for marketing or commercial electronic messages;

  • your purchase of Ventoso products,
  • your use of your 2-year legal warranty rights,
  • your registration for the 3-year Ventoso Extended Warranty Program,
  • your benefiting from technical service and after-sales services

does not create an obstacle.

The consent to be given for marketing purposes is not a part of this Clarification Text and is obtained separately.

6. Transfer of Personal Data

Your personal data may be transferred, limited only to the relevant processing purpose;

  • to cargo and logistics companies for the delivery of products,
  • to payment and financial institutions for payment transactions,
  • to technical service and after-sales service providers,
  • to information technology, hosting, software, and infrastructure service providers,
  • to accounting, legal, and consultancy service providers,
  • to legally authorized public institutions and organizations and judicial and administrative authorities

in accordance with the conditions specified in Article 8 and, if applicable, Article 9 of the KVKK.

In cases where personal data is transferred abroad, the conditions regulated in Article 9 of the KVKK and the provisions of the current legislation regarding the Transfer of Personal Data Abroad are applied.

7. Method of Collecting Personal Data

Your personal data may be obtained through automated or non-automated methods via;

  • the ventoso.com website,
  • product and extended warranty registration forms,
  • online sales transactions,
  • telephone, e-mail, and WhatsApp communication,
  • customer service and technical service applications,
  • points of sale,
  • social media accounts,
  • electronic or physical forms.

it may be obtained through methods.

8. Storage of Personal Data

Your personal data is retained for the duration required by the purposes of processing and taking into account the legal retention periods stipulated in the relevant legislation.

Upon the expiration of the retention period or the disappearance of the reasons requiring the processing of personal data, the personal data is deleted, destroyed, or anonymized in accordance with the relevant legislation.

9. Your Rights Under the KVKK

Within the scope of Article 11 of the KVKK, you have the right to;

  • learn whether your personal data has been processed,
  • request information if it has been processed,
  • learn the purpose of processing your personal data and whether it is used in accordance with its purpose,
  • know the third parties to whom your personal data is transferred domestically or abroad,
  • request correction of your personal data if it is incomplete or incorrectly processed,
  • request the deletion or destruction of your personal data within the framework of the conditions specified in the KVKK,
  • request notification of the correction, deletion, or destruction operations to third parties to whom personal data has been transferred,
  • object to a result against you arising from the analysis of data processed exclusively by automated systems,
  • request the removal of damages in case you suffer damage due to the unlawful processing of your personal data.

You have the rights.

You may submit your requests regarding these rights to Enter Dijital Medya İletişim Reklam ve Pazarlama Ltd. Şti. using one of the methods specified in the KVKK and relevant legislation.

Applications will be concluded as soon as possible and within 30 days at the latest, depending on the nature of the request.

10. Contact

Data Controller:
Enter Dijital Medya İletişim Reklam ve Pazarlama Ltd. Şti.

Turkey:
Efes Sanayi Sitesi
5011 Sokak No: 14A, Selçuk 35920 İzmir

Phone & WhatsApp: +90 541 289 88 90
E-mail: ventoso@enterdigital.net

OUR APPLICATION VIDEO

COMMUNICATION

TR +90 212 275 22 15

Whatsapp +90 541 289 88 90


IT +39 345 537 46 20

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Ventoso 2026 © 

Enter Dig. Med. Comm. Adv. Mark. Ltd. Co.

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Terms & Conditions
SITE TERMS OF USE Please read the 'site terms of use' carefully before using our site. Our customers who use and shop on this shopping site are assumed to have accepted the following terms: The web pages on our site and all related pages are owned and operated by Enter Digital Media Communication Advertising and Marketing Ltd. Co., located at ventoso.com. By using all services offered on the site, you (the "User") agree to be subject to the following terms and conditions. By using and continuing to use the services on the site, you agree that you are over 18 years of age and have the right, authority, and legal capacity to enter into contracts under applicable laws. You have read, understood, and are bound by the terms of this agreement. This agreement imposes rights and obligations on the parties regarding the site that is the subject of this agreement, and when the parties accept this agreement, they declare that they will fulfill the aforementioned rights and obligations completely, accurately, on time, and within the conditions requested in this agreement. 1. RESPONSIBILITIES a.The company always reserves the right to make changes to prices and the products and services offered. b. The company accepts and undertakes that the member will benefit from the services covered by the contract, except for technical malfunctions. c. The user agrees in advance that he/she will not reverse engineer the use of the site or take any other action to find or obtain the source code, otherwise he/she will be liable for any damages that may arise to third parties and that legal and criminal proceedings will be taken against him/her. d. The User agrees that, in their activities on the Site, in any section of the Site, or in their communications, they will not create or share content that violates public morality and decency, violates the rights of third parties, is misleading, offensive, obscene, pornographic, violates personal rights, violates copyrights, or encourages illegal activities. Otherwise, they are entirely responsible for any damages that may occur, and in such cases, the Site authorities may suspend or terminate such accounts and reserve the right to initiate legal proceedings. Therefore, they reserve the right to share information regarding activities or user accounts if they receive requests from judicial authorities. e. Members of the site are responsible for their relationships with each other or third parties. 2. Intellectual Property Rights 2.1. All registered or unregistered intellectual property rights, such as titles, business names, trademarks, patents, logos, designs, information, and methods, contained on this Site belong to the site operator and owner, or the designated relevant party, and are protected by national and international law. Visiting this Site or using the services on this Site does not grant any rights with respect to such intellectual property rights. 2.2. The information contained on the Site may not be reproduced, published, copied, presented and/or transferred in any way. The Site, in whole or in part, may not be used on another website without permission. 3. Confidential Information 3.1. The Company will not disclose personal information provided by users through the Site to third parties. This personal information includes any other information intended to identify the User, such as the person's name, surname, address, telephone number, mobile phone number, and email address, and will be referred to as "Confidential Information." 3.2. The User acknowledges and agrees that the company that owns the Site may share their contact information, portfolio status, and demographic information with its affiliates or affiliated group companies, but only for use within the scope of marketing activities such as promotions, advertisements, campaigns, announcements, etc. This personal information may be used within the company to determine customer profiles, offer promotions and campaigns tailored to customer profiles, and conduct statistical studies. 3.3. Confidential Information may only be disclosed to official authorities if such information is requested by official authorities in due form and in cases where disclosure to official authorities is mandatory in accordance with the provisions of the mandatory legislation in force. 4. No Warranty: THIS AGREEMENT CLAUSE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE SERVICES PROVIDED BY THE COMPANY ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND THE COMPANY DOES NOT MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE SERVICES OR THE APPLICATION (INCLUDING ALL INFORMATION CONTAINED THEREIN), INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. 5. Registration and Security Users must provide accurate, complete, and up-to-date registration information. Failure to do so will constitute a breach of this Agreement and may result in the closure of the User's account without prior notice. Users are responsible for maintaining password and account security on the Site and third-party sites. Otherwise, the Company cannot be held responsible for any data loss, security breaches, or damage to hardware or devices that may occur. 6. Force Majeure If the parties cannot fulfill their obligations arising from this Agreement due to reasons beyond the control of the parties, such as natural disasters, fires, explosions, civil wars, wars, riots, civil commotions, declarations of mobilization, strikes, lockouts, epidemics, infrastructure and internet failures, or power outages (collectively referred to below as "Force Majeure"), the parties are not responsible. During this period, the rights and obligations of the parties arising from this Agreement are suspended. 7. Integrity and Enforceability of the Agreement If one of the terms of this contract becomes partially or completely invalid, the remainder of the contract remains valid. 8. Changes to the Agreement The Company may change the services offered on the site and the terms of this agreement, in whole or in part, at any time. Changes will be effective as of the date they are published on the site. It is the User's responsibility to monitor these changes. By continuing to use the services, the User is deemed to have accepted these changes. 9. Notification All notices sent to the parties related to this Agreement will be sent via the Company's known email address and the email address specified by the user on the membership form. The user agrees that the address specified during registration is the valid notification address and that they will notify the other party in writing within five days of any change. Otherwise, notices sent to this address will be deemed valid. 10. Evidence Agreement In any disputes that may arise between the Parties regarding transactions related to this agreement, the Parties' books, records and documents, as well as computer records and fax records, will be accepted as evidence in accordance with the Code of Civil Procedure No. 6100, and the user agrees not to object to these records. 11. Dispute Resolution Istanbul (Central) Courthouse Courts and Enforcement Offices are authorized to resolve any disputes arising from the implementation or interpretation of this Agreement.

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