DISTANCE SALES CONTRACT
ARTICLE 1 – PARTIES
1.1. SELLER
Trade Name: ENTER DİJİTAL MEDYA İLETİŞİM REKLAM VE PAZARLAMA LTD. ŞTİ.
Address: Efes Sanayi Sitesi Cumhuriyet Mah. 5011 Sk. No:14 Selçuk 35920 İzmir
Phone / Happy Customer Line: 0541 289 88 90
MERSIS No: 0336-0555-6260-0012
E-mail: ventoso@enterdigital.net
Website: www.ventoso.com
Contracted Shipping Company for Returns: Sürat Kargo
Hereinafter referred to as the “Seller”.
1.2. BUYER
Full Name:
Address:
Phone:
E-mail:
Hereinafter referred to as the “Buyer”.
The Seller and the Buyer shall hereinafter be referred to individually as the “Party” and collectively as the “Parties”.
ARTICLE 2 – SUBJECT AND SCOPE OF THE CONTRACT
This Distance Sales Contract (the “Contract”) regulates the rights and obligations of the Parties regarding the sale and delivery of goods or services ordered electronically by the Buyer via the www.ventoso.com website (the “Website”), the qualifications and sales price of which are specified at the time of order.
This Contract has been prepared in accordance with the Law on the Protection of the Consumer No. 6502, the Regulation on Distance Contracts, and other relevant legislative provisions.
The Buyer acknowledges that, prior to completing the order, they were informed via the Preliminary Information Form regarding the basic characteristics of the product or service, the total sales price including taxes, any delivery and other additional costs, payment and delivery terms, the right of withdrawal, terms of use, and the contact information of the Seller.
The prices and sales conditions announced on the Website are valid until updated or changed. Campaigns and prices announced for a specific period are valid for the specified duration.
ARTICLE 3 – PRODUCT SUBJECT TO THE CONTRACT, PRICE, AND PAYMENT INFORMATION
The goods or services subject to the Contract;
- type,
- quantity,
- brand and model,
- color,
- basic features,
- sales price including taxes,
- discount amount (if any),
- delivery/shipping fee,
- payment method, and
- total order amount
are included in the order summary approved by the Buyer, the Preliminary Information Form, and the electronic order records.
Delivery Information
Delivery Address:
Person to be Delivered to:
Billing Address:
Order Date:
Order Number:
Total Amount:
Payments made by the Buyer may be collected via bank, credit card, or authorized payment service providers offered on the Website.
The order is processed upon approval of the payment by the relevant bank or payment service provider.
The execution of the payment transaction through a bank or payment service provider does not make said institution the seller or a party to this sales contract.
ARTICLE 4 – FORMATION AND EFFECTIVENESS OF THE CONTRACT
This Contract is formed when the Buyer views the Preliminary Information Form on the Website, provides the necessary electronic approvals, and confirms the order in a way that creates a payment obligation.
The Contract is formed electronically and is stored by the Seller for the duration prescribed by law.
The Buyer can access the contract and order information via the e-mail sent to them, their order account, or other permanent data storage media permitted by legislation.
ARTICLE 5 – DELIVERY OF GOODS AND DELIVERY METHOD
The goods subject to the Contract shall be delivered to the delivery address specified by the Buyer during the order or to the person specified by the Buyer.
The Seller shall deliver the goods subject to the order within the time committed during the order and, in any case, not exceeding the maximum period prescribed by law.
For the sale of goods, this period shall as a rule not exceed 30 days from the date the order reaches the Seller.
In the event that the performance of the order becomes impossible, the Seller shall inform the Buyer within the period prescribed by law from the date they learn of this situation and shall refund the collected amounts in accordance with the legislation.
The Seller is not responsible for the failure to perform the delivery due to the Buyer designating another person as the recipient and that person refusing the delivery.
ARTICLE 6 – DELIVERY AND SHIPPING COSTS
The Buyer is clearly informed as to which Party is responsible for the delivery fee before the order is completed.
If it is stated on the Website or the order screen that shipping is free or that delivery costs will be covered by the Seller, the delivery costs shall be covered by the Seller.
The Buyer may be held responsible for additional delivery costs arising from providing an incorrect or incomplete address during the order, to the extent permitted by law.
If the Buyer exercises their right of withdrawal before the delivery of the goods, the legislative provisions regarding the right of withdrawal shall apply.
ARTICLE 7 – DELIVERY, DAMAGE, AND DEFECTIVE GOODS
It is recommended that the Buyer check the package for visible damage during delivery, if possible, together with the courier, and have a damage assessment report drawn up if necessary.
However, the Buyer taking delivery of the product from the courier does not solely mean they accept that the product is flawless or undamaged and does not eliminate the Buyer's legal rights.
If it is discovered that the product is defective after delivery, the Buyer may exercise their optional rights under the Law on the Protection of the Consumer No. 6502.
In the case of defective goods, the Buyer may, within the conditions prescribed by law;
- withdraw from the contract,
- request a discount from the sales price proportional to the defect,
- request free repair, or
- request the replacement of the product with a flawless equivalent, if possible
exercise one of these rights.
The costs arising from the exercise of these rights shall be covered in accordance with the relevant legislative provisions.
ARTICLE 8 – RIGHTS AND OBLIGATIONS OF THE SELLER
The Seller is obliged to deliver the goods subject to the contract;
- in accordance with the qualifications specified in the order,
- complete,
- sound,
- together with the warranty certificate, if any,
- Turkish user manual, and
- other documents required by law.
The Seller shall inform the Buyer within the period prescribed by law if they learn that the performance of the goods or services subject to the order has become impossible and shall refund the collected amounts in accordance with the law.
The Seller may not engage in practices that eliminate or limit the consumer's rights arising from the law, such as warranty, defective goods, or right of withdrawal.
ARTICLE 9 – RIGHTS AND OBLIGATIONS OF THE BUYER
Before completing the order, the Buyer acknowledges that they have been informed about and electronically confirmed;
- the basic characteristics of the product,
- the total sales price,
- taxes,
- delivery and other additional costs (if any),
- payment method,
- delivery terms,
- right of withdrawal,
- warranty, and
- Seller contact information.
The Buyer is responsible for the accuracy and completeness of the information provided for the order and delivery.
The Buyer may convey their requests and complaints via the contact channels specified in Article 1.
ARTICLE 10 – RIGHT OF WITHDRAWAL
In terms of goods purchased under distance sales, the Buyer has the right to withdraw from the contract within 14 (fourteen) days from the date the goods are delivered to them or to a third party determined by the Buyer, without giving any reason and without paying any penalty.
The Buyer may also exercise their right of withdrawal before the delivery of the goods.
For the exercise of the right of withdrawal, it is sufficient to send a clear notice of withdrawal to the Seller within the 14-day period.
Withdrawal notice can be made via;
E-mail: ventoso@enterdigital.net
Phone / Happy Customer Line: 0541 289 88 90
and other withdrawal/return channels offered on the Website.
The Buyer is obliged to send the product back to the Seller within 10 (ten) days from the date they send the notice of withdrawal to the Seller.
If the Buyer sends the product via Sürat Kargo, which is specified in the Preliminary Information Form and this Contract, the return shipping cost within the scope of the right of withdrawal will not be charged to the Buyer.
In case the specified carrier does not provide service at the Buyer's location, the Seller shall ensure the goods are retrieved without charging the Buyer any additional costs.
The Seller shall refund the payments collected from the Buyer, including delivery costs if required by law, within 14 (fourteen) days from the date the notice of withdrawal reaches them, in accordance with the legislation.
The refund shall be made in accordance with the payment instrument used by the Buyer during the purchase, without imposing any cost or obligation on the Buyer.
Within the withdrawal period, the Buyer may examine the goods in accordance with their operation, technical specifications, and user instructions. The Buyer may be held responsible within the framework of the legislation for changes caused by use exceeding the ordinary examination of the goods that result in a decrease in the value of the goods.
If applicable, the product's box, standard accessories, user manual, and any promotions or gifts provided free of charge with the product must be returned along with the product.
The absence of the invoice or order document does not, by itself, eliminate the consumer's right of withdrawal arising from the law.
ARTICLE 11 – CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
The Buyer cannot exercise the right of withdrawal in exceptional cases specified in the Regulation on Distance Contracts.
In this context, especially in contracts for:
a) Goods prepared in accordance with the Buyer's wishes or personal needs,
b) Perishable goods or goods that may expire,
c) Goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery and which are unsuitable for return due to health or hygiene reasons,
ç) Goods mixed with other products after delivery and which cannot be separated by nature,
d) Digital content and computer consumables presented on material media if the protective packaging has been opened after delivery,
e) Services performed instantly in electronic environment or intangible goods delivered instantly to the Buyer
the right of withdrawal cannot be exercised if the conditions prescribed by law are met.
Exceptions to the right of withdrawal are interpreted narrowly, and the mere fact that a product has been used does not automatically mean that the right of withdrawal does not exist.
ARTICLE 12 – WARRANTY AND AFTER-SALES SERVICES
The Seller acts in accordance with the relevant legislative provisions for products that must be sold with a warranty certificate.
For products, the consumer's legal rights regarding warranty and defective goods under Law No. 6502 are reserved.
The +3-year additional/free commercial warranty offered by Ventoso for certain products, which is subject to registration, is a commitment in addition to the 2-year legal warranty and does not eliminate or limit the consumer's rights arising from the law.
Eligibility for the +3-year additional warranty, its scope, exceptions, and terms of use are separately regulated under the “+3-Year Additional Warranty Terms” published on the Website.
Free maintenance or other additional after-sales services offered by Ventoso are also subject to their respective service terms, independent of legal warranty rights.
ARTICLE 13 – RESOLUTION OF DISPUTES
In consumer disputes that may arise from this Contract, the Law on the Protection of the Consumer No. 6502 and relevant legislative provisions shall apply.
The consumer may apply to the competent Consumer Arbitration Committee in the place of their residence or where the consumer transaction is performed, depending on the monetary value of the dispute.
The monetary limits valid for applications to Consumer Arbitration Committees are re-determined by the Ministry of Trade for each calendar year.
For the year 2026, applications to Provincial or District Consumer Arbitration Committees are mandatory for consumer disputes below 186,000 TL.
In disputes exceeding this limit, without prejudice to the mediation requirements for lawsuits, the competent Consumer Courts may be applied to.
Any changes in monetary limits and procedures to be made in the relevant legislation in subsequent years shall be applied without the need for separate contract amendments.
ARTICLE 14 – NOTIFICATIONS, RECORDS, AND EFFECTIVENESS
Notifications between the Parties may be made via e-mail, communication tools on the Website, and other permanent data storage media, unless a specific form is prescribed by law.
The order, payment, delivery, and communication records kept by the Seller in the electronic environment are stored within the scope of the legislation.
This provision does not constitute an “exclusive evidence agreement” that eliminates or limits the consumer's legal rights of proof.
The Buyer acknowledges that before completing the order, they were able to read this Distance Sales Contract and the Preliminary Information Form, that the necessary preliminary information was presented to them, and that they confirmed the order in the electronic environment.
This Distance Sales Contract, consisting of 14 (fourteen) articles, was established and entered into force on ../../…., the date on which it was confirmed by the Buyer in the electronic environment.
SELLER
ENTER DİJİTAL MEDYA İLETİŞİM REKLAM VE PAZARLAMA LTD. ŞTİ.
BUYER
Full Name:
