Frequently Asked Questions

How long is the warranty period of the products?

Remember: The legal warranty period of all similar products in our country is 2 years, and you can also benefit from our Free Maintenance Service unlimitedly.

With which cargo company are Ventoso products delivered?

We are working with Yurtiçi Kargo company.

What is the shipping fee?

We always offer Free Shipping Service.

Which country's brand is Ventoso?

Ventoso blow dryers are Italian and Turkish initiatives and productions, and their tongs and straighteners are designed in Korea and manufactured in China.

When will my parcel arrive?

All orders placed before 16:00 will be shipped within the same business day. Orders placed after 16:00 are immediately shipped the next business day. After the products are delivered to the cargo, it is expected to be in your hands within 1-3 business days.

Is there cash at the door?

Yes. You can place an order by selecting Cash on Delivery option in the payment section. The intermediary firm charges a collection fee of 10 TL for cash payment.

Is it possible to pay by credit card at the door?

Payment by credit card is not available at the door. Payments by credit card are made through our secure iyzico website.

How can I cancel my order?

For the orders you want to cancel, you can call our Happy Customer Line on 0212 272 02 70 or send your request as a message from the communication section.

How does the return process work?

To return your products, you can return your products by fulfilling the conditions on our product return page.

How do I send the product if I want to return it?

Before shipping the product, make sure you pack it well. Putting the products in a suitable box together with protective materials such as bubble bags and foam is the safest way of shipping.

How much is the shipping fee when I need a return or service?

If you want to return the product, you can send it to us free of charge with our courier code that we will inform you. For services under warranty, the shipping fee will still be free.

When is the refund made?

Depending on the processes and practices of the banks, it may take an average of 3 days for the refund to reflect on credit and debit cards. The cost of the returned product will be reflected in your account as a plus balance. If you have paid with the order, the shipping fee will also be credited with the refund. For detailed information, you can contact your bank.

Can I Buy Another Product Instead of a Refund?

It is of course possible to purchase a different product instead of a refund.

How Much Is the Shipping Fee When I Need a Return or Service?

If you want to return the product, you can send it to us free of charge with our courier code that we will inform you. For services under warranty, the shipping fee will still be free.

I'm Undecided About Choosing The Right Product!

You can either read the related articles on our blog pages or get support by calling our Happy Customer Line at 0212 275 22 15. Our friends will be happy to help you with the product suitable for your hair type and needs.

What is the reason why hairdressers prefer Ventoso?

Both the quality and durability of our products and the service standards we offer are the most important reasons for many of our hairdresser friends to choose our products for many years.

Is your website safe?

It is a legal obligation for e-commerce sites to have a secure infrastructure. While our website is protected by security software, on the other hand, payments are taken with the iyzico secure payment infrastructure authorized by the BRSA (Banking Supervision and Regulation Board), and your credit card information cannot be accessed by us in any way. You can find more information about iyzico payment systems from the iyzico link.

Where else can I buy your products?

You can find our products in Boyner and Teknosa Stores, especially in elite hairdressing salons; You can also get it from many secure e-commerce sites. You can see more details in the point of sale section.