Ventoso After-Sales Services: Support Prioritizing Customer Satisfaction

After-sales support at Ventoso is not limited to defects covered by the warranty. Product usage support, technical service, free maintenance, and a replacement hair dryer service under suitable conditions are part of the support offered to customers.

Ventoso warranty terms

• All products: 2-year statutory warranty.
• Personal use of hair dryers: An additional 3-year warranty on top of the 2-year statutory warranty, provided that registration is completed within 30 days of the purchase date.
• Professional use: The additional 3-year warranty does not apply to hair dryers; a 2-year warranty applies.
• Straighteners and curling irons: 2-year statutory warranty; the additional 3-year warranty exclusive to hair dryers does not apply to these products.

Which products are covered by free maintenance?

Free maintenance service is offered for Ventoso hair dryers, hair straighteners, and curling irons; it continues even after the warranty period ends. Depending on the device, cleaning, performance and cable checks, lubrication and brush checks for suitable motors, replacement of labels and cable outlet parts, final quality control, and protective packaging may be performed.

Small parts (e.g., suitable terminals or fans) can be replaced free of charge as part of the maintenance. For necessary major part replacements after the warranty period, pricing information is shared in advance and the customer's approval is obtained.

Who pays the shipping costs?

• During the warranty period: Ventoso covers the round-trip shipping costs for service.
• After the warranty period ends: Free maintenance continues, but the round-trip shipping costs are borne by the sender. Ventoso's contracted discounted shipping rates are used; Ventoso pays the carrier and passes the discounted amount on to the sender.

Hair salons can manage shipping costs more economically by sending multiple devices in a single shipment. Package the devices securely and get guidance from the support team before shipping.

Replacement hair dryer and technical support

Ventoso's replacement hair dryer service may be offered depending on eligibility and service conditions. You can use the Ventoso contact page for usage questions, maintenance requests, the service process, and shipping information.

Returns and exchanges

Return and exchange requests are evaluated according to the relevant legislation and published sales terms. For remote sales, review the current refund policy for the statutory right of withdrawal and any exceptions.

Frequently asked questions

Does free maintenance end when the warranty expires?

No. Free maintenance continues for the specified product groups; after the warranty period, the round-trip shipping costs are borne by the sender.

Is there a 5-year warranty for hair salons?

No. The additional 3-year warranty is only for personal hair dryer use that meets the conditions.

What happens if a major part replacement is required during maintenance?

When a paid major part replacement is required after the warranty period, the customer is informed and approval is obtained before the procedure.